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Returns on Siraat Products

Changed your mind? You can return any unused Siraat product within 30 days of delivery for a full refund. Every product is also protected by our 75-Year Warranty against defects, for as long as you own it.

What Qualifies for a Return

To be eligible for a refund, your product must be:

• Unused: not cooked with, washed or seasoned
• In its original packaging, with all parts, lids and accessories included
• Requested within 30 days of the delivery date
• Authorised by our support team before you ship it back

Products that have been used cannot be returned for a refund, unless they have a defect. Food sticking to the pan is not a defect: Siraat cookware is pure titanium with no non-stick coating, and sticking comes down to heat control and technique. Our Care & Use page shows you exactly how to get a clean release.

Damaged or Defective Products

If your product arrives damaged, or shows a defect within 30 days of delivery, you choose how we fix it:

• A full refund, or
• A free replacement of the defective product

Send us a few photos of the issue and we take care of the rest, including shipping. After 30 days, defects are handled under our 75-Year Warranty.

How to Return

• Email us at support@siraatskitchen.com with your order number
• Our team responds within 1 hour with return instructions and a return address
• Ship the product back, and we handle the rest

Please note: Returns sent without prior authorisation cannot be processed.

Refund Timeline

• Confirmation email within 3 business days of receiving your return
• Refund processed to your original payment method
• Allow 5 to 10 business days for it to appear on your statement

Shipping Costs

Return shipping for unused products is the customer’s responsibility. For damaged or defective products, we cover all shipping.

Questions?

Email: support@siraatskitchen.com

Response time: Within 1 hour on business days